Please Click Payment to Make Payment and Download Admit Card.
OTP Verification
Enter the OTP sent to your registered mobile number and email id
Eligibility
Refunds will be processed by the department only for payments received as multiple payments against the same person's Transaction only.
Adjustment and Refund
Out of multiple payments, one amount will be adjusted against the successful Transaction, and all other amounts will be refunded.
Processing Time
Refunds will be initiated within X working days (TAT) after reconciliation of funds at the department end.
Refund Method
Refunds will be returned using the original method of payment.
Appearance on Statement
Once refunded, the amount will appear in your card or bank statement within 1–2 billing cycles, depending on your bank or card issuer.
Convenience Fees
If any convenience fees are paid by the user (for duplicate transaction) on the payment gateway, it is at the sole discretion of the concerned payment gateway to return the convenience fees part to the consumer during the refund. The Department is not liable to pay any convenience fees charged.
Notification
After acceptance or rejection of the refund, the user/citizen will be notified by the department through email/sms. Please keep checking your email/sms for all notifications.
Consumers/Citizens cannot submit a cancellation request for funds successfully paid against the Successful Transaction, except in the cases listed under the Refund Policy.
Non-Reversible Transactions
Once a payment has been successfully processed for the Successful Transaction it is considered final and non-reversible. Consumers/Citizens should carefully review their payment details before completing the transaction.
Notification of Successful Payments
Upon the successful completion of a payment, a confirmation email/sms/payment-receipt will be displayed/sent to the Consumer/Citizen via email/sms. This serves as proof of payment and should be retained for future reference.
No Chargebacks
Consumers/Citizens are requested not to apply for a chargeback. Any payment issues will be addressed by the department through the refund policy.
Malafide Activity
If a consumer raises a chargeback, it will be considered a malafide (illegal) activity. In such cases, the department reserves the right to initiate recovery action against the Consumer/Citizen.
Refund Policy Compliance
Consumer/Citizen should follow the refund policy guidelines for any payment discrepancies. The department will process refunds as per the established refund policy to resolve payment issues.
